I have a technical problem, what now?

If when calling towards the destination number there is no issue, it is possible that there is an issue on our side. We will do our upmost best to solve it together with you. To do this as efficient as possible please send an email to our support containing the following information:

Company name
Contact person
Servicenumbers involved
describption of the issue
call examples (3 recent calls)
Caller number
called number
destination number
date and time of the calls
additional information
what difference do you notice between calling the service number or calling direct to the destination number
when the audio quality is the issue, who is more impacted? The caller or the receiver?
Have there been changes in your telephony setup or supplier?

Please note that the above information in mandatory for us to be able to investigate and escalate the issue to other telecom operators involved in it. With this information we will try to help you as quick as possible