I have a defect, what now?

In the case that calling to the destination number doesn't tell you what the problem is, then the defect is on our side. We will fix the problem with you. To do this as efficiently as possible, send the following information to the support e-mail address.
• The name of your company.
• The name of your contact.
• The service number(s) that is(are) involved.
• A description of the problem.
• Information about the calls where you have experienced the problem, which include:
◦ Number of caller (A number).
◦ Number of the call (B number).
◦ Destination number (number C).
◦ The time during the call.
◦ Any possible additional information.
• What are the differences in the call when you call from the service number and when you call to the destination number.
• If there are problems with the audio, who have experienced these problems before? The caller of the receiver?
• When did this problem first appear?
• Has the situation changed? Did you switch from provider?

With the following information we will help you as quickly as possible.